M
Mpho
1 reviews | Active since Apr 2025
30 Apr 2025, 09:33
On 2 November 2024 ...
On 2 November 2024 my mother passed away then the 5 November 2024 I send claim documents and my claim was pain late on 8 November 2025 but I know claim to be paid with 12hr and I was paid R19937 short cover I suppose to get R2000.
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Metropolitan Life's replyOfficial
30 Apr 2025, 09:45 Dear Mpho
We acknowledge receipt of your complaint.
We are sorry to read about your relative's passing. Our sincere condolences remain with you and your family.
It is our goal to process claims withing 48 hours, though if we are able to, we do try to process them sooner.
We’d love to assist, but we need a bit more information to locate your policy and help you further.
One of our Escalation Specialists will reach out to you shortly in order to obtain the information necessary to trace the policy, investigate and revert back to you in this regard.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint.
We are sorry to read about your relative's passing. Our sincere condolences remain with you and your family.
It is our goal to process claims withing 48 hours, though if we are able to, we do try to process them sooner.
We’d love to assist, but we need a bit more information to locate your policy and help you further.
One of our Escalation Specialists will reach out to you shortly in order to obtain the information necessary to trace the policy, investigate and revert back to you in this regard.
Regards
Metropolitan Client Care Team
Metropolitan Life's reply30 Apr 2025, 09:45
Official
Dear Mpho
We acknowledge receipt of your complaint.
We are sorry to read about your relative's passing. Our sincere condolences remain with you and your family.
It is our goal to process claims withing 48 hours, though if we are able to, we do try to process them sooner.
We’d love to assist, but we need a bit more information to locate your policy and help you further.
One of our Escalation Specialists will reach out to you shortly in order to obtain the information necessary to trace the policy, investigate and revert back to you in this regard.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint.
We are sorry to read about your relative's passing. Our sincere condolences remain with you and your family.
It is our goal to process claims withing 48 hours, though if we are able to, we do try to process them sooner.
We’d love to assist, but we need a bit more information to locate your policy and help you further.
One of our Escalation Specialists will reach out to you shortly in order to obtain the information necessary to trace the policy, investigate and revert back to you in this regard.
Regards
Metropolitan Client Care Team