RM
Randall M
1 reviews | Active since Jul 2014
29 Sept 2024, 09:59
Not receiving feedback after enquiry
I enquire about my policy about 2 weeks ago. I received an email claiming that they received my enquiry and it will take between 3 and 5 working days for a reply. On day 4, I received a sms that a consultant will call me. After 10 days I received a sms to rate their service as if I received a call. I filled it in and rated it very bad, untill today I have not received any feed. I will rather invest my hard earned money at another institute. Pathetic service!!
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Metropolitan Life's replyOfficial
30 Sept 2024, 11:49Dear Randall
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered a poor client service experience.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Please accept our sincere apology for the breakdown in service.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered a poor client service experience.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Please accept our sincere apology for the breakdown in service.
Regards
Client Care Team
Metropolitan Life's reply30 Sept 2024, 11:49
Official
Dear Randall
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered a poor client service experience.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Please accept our sincere apology for the breakdown in service.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have encountered a poor client service experience.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Please accept our sincere apology for the breakdown in service.
Regards
Client Care Team