ZM
Zinhle M
1 reviews | Active since Mar 2020
29 Mar 2022, 19:17
Not paid by Metropolitan
Metropolitan has failed to pay us from my mother's late preservation fund. It's been over 3 weeks of us contacting them about the claims but they duck and dive, not answer our calls and calls from their call centre agents. They've only paid 1 out of the seven beneficiaries and then nothing. Absolutely disappointed at the service of such a big company.
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Metropolitan Life's replyOfficial
30 Mar 2022, 09:12Dear Zinhle
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of your mother's passing. Please accept our condolences during this time of bereavement.
We are sorry to read that the claim has only been partly finalized and apologize for the inconvenience caused.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of your mother's passing. Please accept our condolences during this time of bereavement.
We are sorry to read that the claim has only been partly finalized and apologize for the inconvenience caused.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care team
Metropolitan Life's reply30 Mar 2022, 09:12
Official
Dear Zinhle
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of your mother's passing. Please accept our condolences during this time of bereavement.
We are sorry to read that the claim has only been partly finalized and apologize for the inconvenience caused.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of your mother's passing. Please accept our condolences during this time of bereavement.
We are sorry to read that the claim has only been partly finalized and apologize for the inconvenience caused.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care team