not interested in clients at all

Since 2012 Itried to update my funeral policy by adding my dependants. I had this policy since 1992 and did not miss one payment.I sent emails ,faxes ,rorwarded my documents to Zainab@ metropolitan.co.za. I stiil have proof of the emails I sent but got no response.I was worried that my family had no cover so I was forced to take out additional funeral cover at Hollard which assisted me without any hassles . Im still pating this policy.THIS WAS NOT NECESSARY IF i COULD JUST GET MYEXISTING POLICY UPDATED AT METROPOLITAN. Now im paying for two funeral policies which is costing me.I want my money back .