Not a good reputation

on the 3rd August 2022 I sent metropolitan in conection with a claim. I receieved an automative response stating that they will get back to me in 48 hours or less. 48hrs has lasped and still no response. I went onto the website and had to go through a chat service which could not verify my details. If you {tell)message a person and say that you will get back to them within 48hrs or less.......then that is what you should do. the fact that I was not responded to makes it seem as though the company does not care about their clients. Not a good impression on the company's reputation