Nonsense Services

Well I'm so disappointed in the service I'm getting from Metropolitan. It's been 2 weeks doing up and downs, making calls and paying visits to their branch at Maponya trying to get assistance. I went there to cancel my policy as I'm no longer working. The 1st policy was paid out within 24 hours as promised. The 2nd was supposed to be paid the same day but that didn't happen. I waited a week thinking it will come through, so I went to the branch they told me it has been processed and I will get it within 24 hours, but that didn't happen. Then I decided to give them a call, the lady took the details and said she will get back to me, till today I'm still waiting. Then I decided to go to the Maponya mall branch again and this time I was told that my account was flagged. When I asked the consultant what does that mean he didn't want to explain to me. The consultant was not even wearing a name tag and when I asked for his name, he was very reluctant to give it to me then finally after asking for the 3rd time he told me his name. I don't know whether you understand the kind of frustration I'm currently under and it's not as if I owe you. This is my money that I trusted you with, so why would you take your time to pay it out after promising to pay after 24 hours. I haven't received any communication from the insurance company, no email or sms to confirm that my issue will be resolved. What kind of service are you offering your clients? This is really frustrating and no one seems to care about that. I think I have to take the matter up with the Ombudsman.