lM
leshole M
1 reviews | Active since May 2017
10 Jul 2021, 18:20
Non payment of claim
The child of Maria Khoza(id:***) who died on 2020 August 22 tried to claim via Edgars/Jet where she joined to no avail and she went to their Middleburg and assistance is not forthcoming, they send them pillar to post, they don't respond to email queries and one get when their offices are called.
Helpful (0)
Replies (1)0
Replies (1)
Metropolitan Life's replyOfficial
12 Jul 2021, 09:52Dear Leshole Sonnyboy Makobe
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of your relative's passing and the delay encountered with the processing of the claim.
We always strive to finalize claim payments within 48 hours of receipt of all the documents.
One of our Client Care Assessors will investigate and revert back to you to advise if there is any documentation still outstanding.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of your relative's passing and the delay encountered with the processing of the claim.
We always strive to finalize claim payments within 48 hours of receipt of all the documents.
One of our Client Care Assessors will investigate and revert back to you to advise if there is any documentation still outstanding.
Regards
Client Care Team
Metropolitan Life's reply12 Jul 2021, 09:52
Official
Dear Leshole Sonnyboy Makobe
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of your relative's passing and the delay encountered with the processing of the claim.
We always strive to finalize claim payments within 48 hours of receipt of all the documents.
One of our Client Care Assessors will investigate and revert back to you to advise if there is any documentation still outstanding.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of your relative's passing and the delay encountered with the processing of the claim.
We always strive to finalize claim payments within 48 hours of receipt of all the documents.
One of our Client Care Assessors will investigate and revert back to you to advise if there is any documentation still outstanding.
Regards
Client Care Team