KH
Karin H
1 reviews | Active since Sept 2025
08 Sept 2025, 13:25
Non existing Client Service
Tried to access a benefit according to my policy but it was denied because they changed the contract without consulting me. Consultants at local office not capable of assisting. 6 Emails to Company- no response!
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Replies (1)
Metropolitan Life's replyOfficial
08 Sept 2025, 14:01Dear Karin
We acknowledge receipt of your complaint on HelloPeter.
We pride ourselves on providing all our clients with unsurpassed customer service and regret reading of your disappointment with our service offering.
Metropolitan cannot unilaterally change a contract without the clients' consent/agreement.
One of our Escalation Specialists will reach out to you as soon in order to obtain some more information so that we may investigate and revert back to you.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We pride ourselves on providing all our clients with unsurpassed customer service and regret reading of your disappointment with our service offering.
Metropolitan cannot unilaterally change a contract without the clients' consent/agreement.
One of our Escalation Specialists will reach out to you as soon in order to obtain some more information so that we may investigate and revert back to you.
Regards
Metropolitan Client Care Team
Metropolitan Life's reply08 Sept 2025, 14:01
Official
Dear Karin
We acknowledge receipt of your complaint on HelloPeter.
We pride ourselves on providing all our clients with unsurpassed customer service and regret reading of your disappointment with our service offering.
Metropolitan cannot unilaterally change a contract without the clients' consent/agreement.
One of our Escalation Specialists will reach out to you as soon in order to obtain some more information so that we may investigate and revert back to you.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We pride ourselves on providing all our clients with unsurpassed customer service and regret reading of your disappointment with our service offering.
Metropolitan cannot unilaterally change a contract without the clients' consent/agreement.
One of our Escalation Specialists will reach out to you as soon in order to obtain some more information so that we may investigate and revert back to you.
Regards
Metropolitan Client Care Team