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Matho K

1 reviews | Active since Jan 2021

06 Jan 2021, 13:10

Non debit of funeral policy

Worst service ever, their call center never answers and their head office consultants do not resolve issues instead they ask to call you back and never do. The issue is non debit of a funeral policy debit and when you inquire you do not get any explanation but they just rush to cut the call.

0
Replies (3)
Metropolitan Life
Metropolitan Life's reply06 Jan 2021, 14:08
Official
Dear Matho Khawula

We thank you for raising your concern with our office.

We regret to learn of the difficulties you have encountered with your enquiry.

Regrettably your post does not contain your contact number so that we may contact you for more information to trace the policy you need assistance with.

One of our Client Care Assessors will email you for more information in order to be of assistance to you.

Regards

Client Care Team
MK
Matho K's update06 Jan 2021, 15:06
Reviewer Update
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Metropolitan Life
Metropolitan Life's reply06 Jan 2021, 17:34
Official
Dear Matho

We note you posted an additional comment.  

The site however blanks out any numbers, so we cannot view the information.

Please check your email for an email from our Client Care Assessor and reply directly to the Assessor.

Regards

Client Care Team