MM
Monicca M
1 reviews | Active since May 2021
01 Aug 2025, 07:01
No transparency
I have investment with Metropolitan life since last week app**** for partial withdrawal, no funds till today when I call they say no application appearing on their side, other say almost 3 application have been made is being processed, when I call again query has been open for my application I'm tired I'm even thinking of canceling my policy with them
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Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
01 Aug 2025, 08:42 Dear Ms Mello
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading of the difficulties you have encountered with your partial surrender request.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading of the difficulties you have encountered with your partial surrender request.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply01 Aug 2025, 08:42
Official
Dear Ms Mello
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading of the difficulties you have encountered with your partial surrender request.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading of the difficulties you have encountered with your partial surrender request.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Client Care Team
MM
Monicca M's updateReviewer Update
01 Aug 2025, 19:31Responding to me with no actions or changes is what they are capable of no matter how hard I'm trying to get my money that I trusted them with not even a single person was assigned to call me and explain what is going on or what is the solution. They only care about money, people must just stay away from Metropolitan with their money
MM
Monicca M's update01 Aug 2025, 19:31
Reviewer Update
Responding to me with no actions or changes is what they are capable of no matter how hard I'm trying to get my money that I trusted them with not even a single person was assigned to call me and explain what is going on or what is the solution. They only care about money, people must just stay away from Metropolitan with their money
Metropolitan Life's replyOfficial
04 Aug 2025, 12:53 Dear Ms Mello,
We acknowledge receipt of your complaint. We do apologise for any delays and we will be in contact shortly.
Kind Regards
Client Care Team
We acknowledge receipt of your complaint. We do apologise for any delays and we will be in contact shortly.
Kind Regards
Client Care Team
Metropolitan Life's reply04 Aug 2025, 12:53
Official
Dear Ms Mello,
We acknowledge receipt of your complaint. We do apologise for any delays and we will be in contact shortly.
Kind Regards
Client Care Team
We acknowledge receipt of your complaint. We do apologise for any delays and we will be in contact shortly.
Kind Regards
Client Care Team