No Sympathy for the loss of my mom..

My mom passed away on the 28.03.2016... What a big loss to my family. She was only 63 years old and we were looking at spending many many more years with her. I went through to metropolitan in Durban road to put through my claim. I was advised by a very arrogant man, that unfortunately my mom passed away 4 DAYS before my waiting period was complete and I have no cover. my sister employed at Old mutual was so disgusted at the fact that a company would not even assist us, and would rather loose business for another 4 people because they are not willing to assist us. I have since cancelled the cover for myself, partner, son and dad and moved my business to Old mutual who by the way refunds all premiums paid during your waiting period, and who has assisted my sisters very effectively with there claims with absolutely no hassles.<br> <br> I understand you have terms and conditions in place, with funeral cover though, you guys need to realize, you need to be more considerate, and have your clients feelings at the time as a main priority.. you cannot afford to give people a hard time.. this needs to be a hassle free process, and your clients need to be buried with no expenses!! You make me sick <div><br></div><div><em>(Supplier name changed from Metropolitan Health Group to Metropolitan Life by Hellopeter.com)</em></div>