No service at Metropolitan Life

On Monday, 10th May 2021, we submitted our claim to *** address after being advised by one of their consultants to do so, this is also advised everywhere on their website, etc. Upon following up on the progress of the claim submission on Thursday, 13th May 2021, I was informed that no submission had been received. An email read receipt refers that the claim had been submitted, received and the email read, yet I was told no submission received. However, as per the request of the consultant on Thursday we had sent the claim again. Since then we have followed up on numerous occasions, each time being advised that the matter is being escalated, yet still no progress. Consultants have promised to follow up on the matter and return to me, this was also not done. The service has been horrible and no indication of when the claim will be paid has been provided. I have submitted complaints and requests for assistance to the *** with no response whatsoever, even having logged a request for contact using the chat function on their website.

It is disgraceful knowing that they do not own up to their commitments and take no pride in their service delivery, merely saying whatever it takes to get you off the phone. It has honestly been one of the worst service delivery experiences I have encountered.