No service at all

<p>I called Metropolitan yesterday at around 10am and spoke to a friendly assistant by the name of Levan. She explained everything that I should do for my claim to be accepted and told me to send which documents through which I did by e-mail and fax! Today around 13:50, I called Metropolitan and spoke to a very irritated assistand by the name of Eunice who told me I have send the wrong documents and that my claim have not been looked at!!! I asked for the manager and was told that she has send a massage to the manager so that they can call me as soon as they done on a call! I feel so angry because that is my money and they do not understand that when a person claims is not because they are bored and have nothing to do. It's not the first time I have to complain about Metropolitan and cannot wait to cancell all ties with them!</p>