VB
Vuyiseka B
1 reviews | Active since Dec 2021
02 Dec 2024, 16:34
No service at all
Recently asked for my policy statement and payment recorded till July and keep in mind I've been paying monthly .. I'm transferring my policy to another company .. if this happens while I'm alive cannot imagine the runaround my loved ones would experience should I pass on . Contacted their service email with no luck
Helpful (0)
Replies (5)0
Replies (5)
Metropolitan Life's replyOfficial
02 Dec 2024, 17:01Dear Vuyiseka
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you are struggling with your service request.
We could not trace any recent request for policy and payment information on our records.
Did you know that you can access your policy statements through our Self-Service Options if your contact details are up to date on our records:
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you are struggling with your service request.
We could not trace any recent request for policy and payment information on our records.
Did you know that you can access your policy statements through our Self-Service Options if your contact details are up to date on our records:
- Begin the process by sending a message to ***and simply typing "Hi"
- OR go to www.metropolitan.co.za and then click "chat with us"
Follow the prompts to download your policy statements.
This being said, one of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team.
Metropolitan Life's reply02 Dec 2024, 17:01
Official
Dear Vuyiseka
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you are struggling with your service request.
We could not trace any recent request for policy and payment information on our records.
Did you know that you can access your policy statements through our Self-Service Options if your contact details are up to date on our records:
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you are struggling with your service request.
We could not trace any recent request for policy and payment information on our records.
Did you know that you can access your policy statements through our Self-Service Options if your contact details are up to date on our records:
- Begin the process by sending a message to ***and simply typing "Hi"
- OR go to www.metropolitan.co.za and then click "chat with us"
Follow the prompts to download your policy statements.
This being said, one of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team.
VB
Vuyiseka B's updateReviewer Update
02 Dec 2024, 17:51After numerous attempts calling and mailing your team and getting automated responses from September the 5th 2024 , I used the chatbox and that is how I learned that my payments were recorded up to 1 August
VB
Vuyiseka B's update02 Dec 2024, 17:51
Reviewer Update
After numerous attempts calling and mailing your team and getting automated responses from September the 5th 2024 , I used the chatbox and that is how I learned that my payments were recorded up to 1 August
Metropolitan Life's replyOfficial
03 Dec 2024, 11:00Dear Vuyiseka
Thank you for your additional comments.
Our Escalation Specialist has already been in touch with you.
We will revert back to you with the promised premium position statement as soon as it becomes available.
Regards
Client Care Team
Thank you for your additional comments.
Our Escalation Specialist has already been in touch with you.
We will revert back to you with the promised premium position statement as soon as it becomes available.
Regards
Client Care Team
Metropolitan Life's reply03 Dec 2024, 11:00
Official
Dear Vuyiseka
Thank you for your additional comments.
Our Escalation Specialist has already been in touch with you.
We will revert back to you with the promised premium position statement as soon as it becomes available.
Regards
Client Care Team
Thank you for your additional comments.
Our Escalation Specialist has already been in touch with you.
We will revert back to you with the promised premium position statement as soon as it becomes available.
Regards
Client Care Team
VB
Vuyiseka B's updateReviewer Update
03 Dec 2024, 11:14Thank you . The matter has been resolved swiftly by Aletta Clarence. She she kept followed up even in the evening to get this sorted for me
VB
Vuyiseka B's update03 Dec 2024, 11:14
Reviewer Update
Thank you . The matter has been resolved swiftly by Aletta Clarence. She she kept followed up even in the evening to get this sorted for me
Metropolitan Life's replyOfficial
03 Dec 2024, 12:57Thank you for your positive feedback Vuyiseka!
Metropolitan Life's reply03 Dec 2024, 12:57
Official
Thank you for your positive feedback Vuyiseka!