No service

I have mailed my policy documents to Metropolitan on 27 July 2021 as some particulars are incorrect and has to be changed. I received an email and text message that a consultant will contact me shortly. I also indicated in my email that I want to cancel my 4 policies because of NO SERVICE. It is 41 working days later and still waiting for a consultant to contact me. What on earth is happening at your company. Does it still exist? You don't care about your clients. Pathetic service! I am done with your company and your poor service.