No Service

<p>Good day,</p> <p> </p> <p>I made contact via the website to find out if I can upgrade my exsisting funeral policy. On the 22/11/2016 Morithi Marishane rep**** saying that the exsisting policy is no longer sold and we will have to look at an additional policy. The subject to the mail being the existing policy number. I then rep**** on the 22/11/2016 and explained to them that I am deaf and gave my daughters cell number and using her email. If possible if they can contact me via email.</p> <p>On the 23/11/2016 he send the mail on to Siphethuxolo Ndudula and said we need urgent additional funeral cover. On the 25/11/2016 I send a mail as I still had no reply. On the 28/11/2016 I got an email from Siphethuxolo Ndudula saying that he apologies and Morithi is furious at him for not assisting. Siphethuxolo then said he will get back in the after. The afternoon he said a mail asking who it is for and all the members (existing policy details in subject and if he scrolled down on the mail everything was explained and Siphethuxolo would know who it was for.) I rep**** giving my details. This morning I got a mail asking what the relationship was to this person (also if Siphethuxolo read the mails he would know its me using my daughters email.) I then copied Morithi in the mail saying if the mails are read unneccesary questions can be avoid and quote can be provided. Morithi rep**** apologising once again. Siphethuxolo replies....not with a quote but asking me what questions. When I mention I clearly am not gonna get a quote and will go else where Siphethuxolo rep****: okay thanks mama bye. This is so shocking coming from a well known company. Needless to say. I still don't have a quote.</p>