No response to multiple mails

I have had debit order issues since I have changed the debit order date of my policies.

I have 3 Policies.

July 5 debit orders went off of my account.

August only 2 debit orders went off.

I have been sending numerous emails to try and find out what is going on and nobody is assisting me. Nobody is responding to my mail.

I want a response in writing as to what is going on. Why is this not being attended to.

God forbid, I should have a claim, who will be responsible for your lack of customer service?

Any reason not to pay out even when it is your staff that is not up to scratch?