No response to emails, no feedback to queries

<p>My mom has been struggling to get any feedback/response from Metropolitan Life. She has been trying to correct her personal information and premiums for her policies since January. She even visited the walk-in centre at Gandhi Square several times and still her information is not updated and the policy documents are not posted. Please advise on next steps urgently - my mom is a pensioner and cannot hold on the telephone indefinitely and can no longer keep visiting the walk-in centre if they provide zero service to clients.</p> <p>We have dates and names, email read receipts but no feedback and no resolution.</p> <p> </p>