No response to emails and follow up calls

I have been trying to get my policies sorted since April 2024, I been emailing *** as only get automated responses. My account have been double debited since I changed banks and are not in any arrears. I am fed up with automated responses and dealing with useless consultants that cannot resolve my query. Furthermore I also informed them that I would like to update the information on the policies and still waiting on feedback how to proceed.