No response in comms sent since March

After losing my job I informed them and paid my premiums via bank deposit. Feb month I experienced error message regarding reference number whilst depositing. Advised them via email and requested them to contact me as I needed to make certain changes. <br> <br> No one bothered to, sent another email last week and still no one bothered to contact me. I do not have faith in them as this is not the 1st time I report them on Hello Peter with such service. If this is the manner they handle their members, how much more if I wanted to claim. <br> <br> I will never refer anyone to join them, their service sucks. I am a premium payer for 2 policies and am considering taking my money to where it counts.<br>