1 reviews | Active since May 2018
No response from Metropolitan even if you lodged a formal complaint,
Metropolitan is just not responding
No response from Metropolitan even if you lodged a formal complaint, you can't phone them - no answer. No response to e-mail, no response to a formal complaint. this is in contravention of the FAIS legislation as well as treating customers fairly principles. For all the thousands of reviews on Metropolitan - Time to report to the authorities - Financial Sector Conduct Authority
From their website: but Metropolitan is not adhering to their own standards How else can I submit a complaint? You call us on: ***. You can send us an email with all your details to: Send your complaint via post to: Metropolitan Client Care. Department, PO Box 2212, Your name and surname. Policy number or ID Number for existing clients. Contact details: Telephone and email.
We acknowledge receipt of your complaint on HelloPeter.
We also note you emailed a complaint to *** yesterday. Please accept our apology for not responding sooner.
One of our Client Care Assessors will investigate and revert back to your directly as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We also note you emailed a complaint to *** yesterday. Please accept our apology for not responding sooner.
One of our Client Care Assessors will investigate and revert back to your directly as soon as possible.
Regards
Client Care Team
It is much appreciated and deserves a 5 star.
It is much appreciated and deserves a 5 star.
Thank you for taking the time to update your post.
What matters to you, matters to us. We value your feedback.
Regards
Client Care Team
Thank you for taking the time to update your post.
What matters to you, matters to us. We value your feedback.
Regards
Client Care Team