No response at all
I have been paying a monthly amount to Ametlife for over 20 years, I recently decided to get all my paper in order and could not find a policy for the funeral cover with Ametlife so I emailed the company to request a copy, To date I have received no response so if I cannot get a response to a policy request what would happen if I needed to claim ? Unless I receive via this medium I feel that I should cancel the direct debit and be forced to write off 20 years worth of payments.
Dear Christine Beswick
Thank you for raising your concern with us.
We regret to learn that you have not been able to trace the policy being deducted from your account.
One of our Client Care Assessors will be contacting your shortly, to assist you with your enquiry.
Regards
Client Care Team
Dear Christine Beswick
Thank you for raising your concern with us.
We regret to learn that you have not been able to trace the policy being deducted from your account.
One of our Client Care Assessors will be contacting your shortly, to assist you with your enquiry.
Regards
Client Care Team