No respect for clients feelings

I am very uttered and dismayed at the treatment I received from the Manager of Customer Service in the Welkom Branch. She laughed at my matter with one of her consultants,unaware that I was sitting at the waiting area, then to my surprise, when she was supposed to apologize, she only made the consultant aware I was sitting there. I went there seeking clarity, and the became the laughing stock of \Stillborn". She asked me into her office"