No reply from metropolitan

On the 9th of Feburary we received mail stating that my father had like a retirement policy but very small with metropolitan. He passed away in December and we were not even aware of it. I phoned and the lady said I can email the documents through seeing that I the executor of the estate. After a week of not hearing from them I phoned again and the oprator told me on the 10th they send something through to assesor and she will make a note again. From the 9th of Feb till today Im still waiting for payout or correspondence but nothing.