No Progress on Funeral Claim - 2 Months after Burial!

Hello

My grandmother passed away on the 12 of November 2017, we logged a claim with Metropolitan Life on the 15th of November 2017. We were told that some details do not reflect on the system as her funeral policy is very old as it was taken out during the era where they used the small policy books - although its active and paid up. The matter was then referred to the head office for new policy numbers, which was turn and we were given a turn around time of 2 weeks.

We received feedback on the new policy numbers then we started the process of the claim again. My grandmother was divorced and the policy is under his ex husband who is still alive. we were asked to provide a divorce decree, which we did as well as some affidavits that state that he is indeed the ex husband and nominating us to claim instead of him.

I am based in Johannesburg and home is in Matatiele and the claim was logged in Kokstad. we have been given the run around between the Fox branch in Johannesburg and the Kokstad branch and been told different stories. We do not know what to do anymore!!!!

Its been two months since the burial and there is absolutely no progress on the claim! This is frustrating and we need a resolution immediately!!!