RG
Rajen G
1 reviews | Active since Oct 2024
16 Jan 2026, 10:53
No professional courtesy, a frustrating experience
Submitted information 2 days ago. Did not get the courtesy of a response nor acknowledgement. When we phone the matter "will be taken over by someone else". No direct numbers are given - a very frustrating experience. They say that claims will be settled in 4 hours. I beg to differ greatly.
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Metropolitan Life's replyOfficial
16 Jan 2026, 15:17 Dear Rajen
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of the passing of your loved one. Our sincere condolences go out to you and the family at this time of bereavement, We always strive to provide our customers with the best possible service and are sorry to read that you have been struggling with your claim.
Our goal is to pay funeral claims within 48 hours and with our new self-service options it could take as little as 4 hours
This is however only possible if all the information is available to assess the claim.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of the passing of your loved one. Our sincere condolences go out to you and the family at this time of bereavement, We always strive to provide our customers with the best possible service and are sorry to read that you have been struggling with your claim.
Our goal is to pay funeral claims within 48 hours and with our new self-service options it could take as little as 4 hours
This is however only possible if all the information is available to assess the claim.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply16 Jan 2026, 15:17
Official
Dear Rajen
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of the passing of your loved one. Our sincere condolences go out to you and the family at this time of bereavement, We always strive to provide our customers with the best possible service and are sorry to read that you have been struggling with your claim.
Our goal is to pay funeral claims within 48 hours and with our new self-service options it could take as little as 4 hours
This is however only possible if all the information is available to assess the claim.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of the passing of your loved one. Our sincere condolences go out to you and the family at this time of bereavement, We always strive to provide our customers with the best possible service and are sorry to read that you have been struggling with your claim.
Our goal is to pay funeral claims within 48 hours and with our new self-service options it could take as little as 4 hours
This is however only possible if all the information is available to assess the claim.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Client Care Team