no policy update or documents

Around June I Contacted metropolitan to change and add people on my policy,I was called by a gentleman Mhlangabezi Balfour who took all my details and made changes on my policy but while talking to him my phone was cut off but we were done with most stuff and I tried calling back I left several messages for him to call me but he didnt come back to me.Its been more than 3 months now I havent received any documents or if my policy is active or not or whether changes have been made or not. That is so unprofessional of Mhlangabezi to behave this way