sR
slambert R
1 reviews | Active since Apr 2017
06 Oct 2023, 08:58
No payment received for the memorial benefit
It's been a month now since my cousin passed away. Metropolitan life only paid the funeral benefit and dragging to payout the memorial benefit. I have been calling following up but still no payment received they keep on lying saying it will pay out.
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Metropolitan Life's replyOfficial
06 Oct 2023, 10:24Dear Renay
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients to the best of our abilities and regret reading that you have experienced delays with the payment of the Memorial Benefit on your cousin's policy.
We encountered a technical issue with the benefit payment and was only able to finalize it earlier today. The funds could already be available in the account.
Please accept our sincere apology for the delay and if you were not kept informed of the delay and developments in resolving it during this process.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients to the best of our abilities and regret reading that you have experienced delays with the payment of the Memorial Benefit on your cousin's policy.
We encountered a technical issue with the benefit payment and was only able to finalize it earlier today. The funds could already be available in the account.
Please accept our sincere apology for the delay and if you were not kept informed of the delay and developments in resolving it during this process.
Regards
Metropolitan Client Care Team
Metropolitan Life's reply06 Oct 2023, 10:24
Official
Dear Renay
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients to the best of our abilities and regret reading that you have experienced delays with the payment of the Memorial Benefit on your cousin's policy.
We encountered a technical issue with the benefit payment and was only able to finalize it earlier today. The funds could already be available in the account.
Please accept our sincere apology for the delay and if you were not kept informed of the delay and developments in resolving it during this process.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients to the best of our abilities and regret reading that you have experienced delays with the payment of the Memorial Benefit on your cousin's policy.
We encountered a technical issue with the benefit payment and was only able to finalize it earlier today. The funds could already be available in the account.
Please accept our sincere apology for the delay and if you were not kept informed of the delay and developments in resolving it during this process.
Regards
Metropolitan Client Care Team