EM
Engelic M
1 reviews | Active since May 2023
04 May 2023, 06:05
No payment for funeral claim
I lodged a funeral claim on Saturday 30 April via whatsapp , till today 4th May I haven’t received any payment while the burial is on the 6th May. I have called and even notified the financial advisor for further assistance. Not even once have I received any communication from you. Im frustrated and angry, This is stressing me and my family and we have enough stress already.
Helpful (0)
Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
04 May 2023, 09:23Dear Engelic
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read about the passing of your relative. Our thoughts and prayers go out to you and your family during this time of bereavement.
We always strive to serve all our clients well and regret to read that you have encountered delays around your claim and apologize for any inconvenience caused.
One of our Escalation Specialists will investigate and revert back to you directly as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read about the passing of your relative. Our thoughts and prayers go out to you and your family during this time of bereavement.
We always strive to serve all our clients well and regret to read that you have encountered delays around your claim and apologize for any inconvenience caused.
One of our Escalation Specialists will investigate and revert back to you directly as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply04 May 2023, 09:23
Official
Dear Engelic
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read about the passing of your relative. Our thoughts and prayers go out to you and your family during this time of bereavement.
We always strive to serve all our clients well and regret to read that you have encountered delays around your claim and apologize for any inconvenience caused.
One of our Escalation Specialists will investigate and revert back to you directly as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read about the passing of your relative. Our thoughts and prayers go out to you and your family during this time of bereavement.
We always strive to serve all our clients well and regret to read that you have encountered delays around your claim and apologize for any inconvenience caused.
One of our Escalation Specialists will investigate and revert back to you directly as soon as possible.
Regards
Client Care Team
EM
Engelic M's updateReviewer Update
04 May 2023, 15:10Thank you. My claim is now paid
Regards
Regards
EM
Engelic M's update04 May 2023, 15:10
Reviewer Update
Thank you. My claim is now paid
Regards
Regards
Metropolitan Life's replyOfficial
04 May 2023, 15:30Dear Engelic
Thank you for updating your post.
You are most welcome. We value your feedback and thank you for reporting the matter so that we may address what went wrong and do better in future.
#Together we can!
Regards
Client Care Team
Thank you for updating your post.
You are most welcome. We value your feedback and thank you for reporting the matter so that we may address what went wrong and do better in future.
#Together we can!
Regards
Client Care Team
Metropolitan Life's reply04 May 2023, 15:30
Official
Dear Engelic
Thank you for updating your post.
You are most welcome. We value your feedback and thank you for reporting the matter so that we may address what went wrong and do better in future.
#Together we can!
Regards
Client Care Team
Thank you for updating your post.
You are most welcome. We value your feedback and thank you for reporting the matter so that we may address what went wrong and do better in future.
#Together we can!
Regards
Client Care Team