No payment

I am appalled at the delay in the pay out of my Deceased Mothers funeral claim! I have sent emails and done phone calls all to be told that it will be escalated, seen to, dealt with and yet, nothing has happened! During such a sensitive and stressful time having to worry about money issues is absolutely unfair and shows the apathetic nature of this Company. I urge everyone to be cautious of choosing this Company for any of their policy needs.