IC
Ilanka C
1 reviews | Active since Jan 2023
12 Jan 2023, 21:46
No pay funeral plan
My mum has a funeral policy with metropolitan. My mum passed away in November 2022. At first no one answered my emails or phone calls. Eventually they finally did answer and told me what they need and I provided them with all the documents. I am still waiting for the policy to pay out. And in the meantime they still want the premium payed by a dead person. Not acceptable at all
Helpful (0)
Replies (1)0
Replies (1)
Metropolitan Life's replyOfficial
13 Jan 2023, 09:50Dear Ilanka
We acknowledge receipt of your complaint via the Hellopeter platform.
We would like to extend our sincerest condolences to you and your family with the recent loss of your Mother. These are challenging times and we are very sorry for the pain you are going through.
Our claims department is in the process with the assessment of your claim.
One of our Client Care Assessors will be in contact with you shortly.
Kind Regards
Client Care Team
We acknowledge receipt of your complaint via the Hellopeter platform.
We would like to extend our sincerest condolences to you and your family with the recent loss of your Mother. These are challenging times and we are very sorry for the pain you are going through.
Our claims department is in the process with the assessment of your claim.
One of our Client Care Assessors will be in contact with you shortly.
Kind Regards
Client Care Team
Metropolitan Life's reply13 Jan 2023, 09:50
Official
Dear Ilanka
We acknowledge receipt of your complaint via the Hellopeter platform.
We would like to extend our sincerest condolences to you and your family with the recent loss of your Mother. These are challenging times and we are very sorry for the pain you are going through.
Our claims department is in the process with the assessment of your claim.
One of our Client Care Assessors will be in contact with you shortly.
Kind Regards
Client Care Team
We acknowledge receipt of your complaint via the Hellopeter platform.
We would like to extend our sincerest condolences to you and your family with the recent loss of your Mother. These are challenging times and we are very sorry for the pain you are going through.
Our claims department is in the process with the assessment of your claim.
One of our Client Care Assessors will be in contact with you shortly.
Kind Regards
Client Care Team