NO MONEY PAID OUT AFTER DEATH OF PARENTS - STAY AWAY FROM METROPOLITAN!!!

My mother and stepfather has a funeral policy with Metropolitan of which I was not aware. Both of them passed away some years ago. Last week I received updated policy document regarding this policy and i sent metropolitan an e-mail to enquire on how to go about to claim this benefit. I received an e-mail stating feedback will be provided within 48 hours. After 48 hours i sent another e-mail again - still no feedback. I tried phoning - I put down the phone after being on the line 30 minutes without speaking to a single person.

I guess its safe to assume that I will never see the money and that Metropolitan is not going to pay out the money according to the funeral policy.

Put your money under the mattress - much better and safer!