No, Metropolitan!

My mom had a funeral policy at Metropolitan to which she contributed in total almost R 10 000 since 1995 until she passed away last year. Fortunately she also had another funeral policy that covered all funeral expenses, because Metropolitan is not paying. Having been to the local Metropolitan branch three times, collected all the documentation they required and jumped through various hoops, they are still refusing to pay the measly R 3 000 of the policy to my brother and me who are her only beneficiaries. No, Metropolitan, this is not the way to do business!