PR
Priscilla R

1 reviews | Active since Feb 2021

29 Nov 2021, 15:37

No help from metropolitan life61

Please help we are desperate. My husband got a annuity from metropolitan life They sort everything out but for 4 times they send it they said its time banks fault We went to time bank and they showed us nothing came through Phoned metropolitan no reply or told it's not there problem they the call centre they will sent a email that was about five times We need money for a deposit for a place to stay but nobody cares Please can you hell

0
Replies (4)
Metropolitan Life
Metropolitan Life's reply29 Nov 2021, 16:36
Official
Dear Priscilla

We acknowledge receipt of your complaint on HelloPeter.

We regret to learn of the delays you have encountered with your husband's payment.

One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible,

Regards

Client Care Team


PR
Priscilla R's update29 Nov 2021, 16:43
Reviewer Update
Thank you very much
Metropolitan Life
Metropolitan Life's reply29 Nov 2021, 17:10
Official
 Thank you for your additional comments. One of our Client Care Assessors have been in contact with you and will provide you with feedback.

Regards
Client Care Team. 
PR
Priscilla R's update29 Nov 2021, 20:44
Reviewer Update
Thank you g
For coming back to us cuickly