FZ
Faith Z
1 reviews | Active since May 2017
02 Dec 2024, 10:13
No help
I have been calling the contact centre it's not working.the chatbot doesn't have other options.its actually a nightmare doing business with them getting help costs an arm and leg.not accessible at all and not consumer friendly.
Helpful (0)
Replies (1)0
Replies (1)
Metropolitan Life's replyOfficial
02 Dec 2024, 11:42Dear Faith
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that you are struggling to get through to us.
We do have many self-service options on our Chatbot and regret reading that you are struggling with your self-service request through our chatbot.
We will arrange that one of our Client Service Consultants reach out to you, to see how we can be of assistance and perhaps if there is a self-help option in our Chatbot functionality, they can guide you through the process.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that you are struggling to get through to us.
We do have many self-service options on our Chatbot and regret reading that you are struggling with your self-service request through our chatbot.
We will arrange that one of our Client Service Consultants reach out to you, to see how we can be of assistance and perhaps if there is a self-help option in our Chatbot functionality, they can guide you through the process.
Regards
Client Care Team
Metropolitan Life's reply02 Dec 2024, 11:42
Official
Dear Faith
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that you are struggling to get through to us.
We do have many self-service options on our Chatbot and regret reading that you are struggling with your self-service request through our chatbot.
We will arrange that one of our Client Service Consultants reach out to you, to see how we can be of assistance and perhaps if there is a self-help option in our Chatbot functionality, they can guide you through the process.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that you are struggling to get through to us.
We do have many self-service options on our Chatbot and regret reading that you are struggling with your self-service request through our chatbot.
We will arrange that one of our Client Service Consultants reach out to you, to see how we can be of assistance and perhaps if there is a self-help option in our Chatbot functionality, they can guide you through the process.
Regards
Client Care Team