No feedback or response on claim logged 28.12.2017 from Metropolitan Funeral Policy

Item: Metropolitan Life
Rating: 1
Author: Ilana J

I have logged a claim against 2 funeral policies on the 28 December 2017, I have mailed all the required documents but up until today I have had no response from Metropolitan, If you try to phone the Call Center they transfer you to Home Service department and after holding on for an average of 20 minutes your call gets cut off. I have logged a complaint on there website and even with that I do not get any feedback. I have no idea how I am going to get my claim to be processed!

Helpful (0)

Replies (2)

Metropolitan Life's replyOfficial

10 Jan 2018, 10:08

We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. We sincerely apologize for any poor service received thus far.

Kind Regards

Client Care

Metropolitan Life's reply10 Jan 2018, 10:08

Official

Kind Regards

Client Care

Ilana J's updateReviewer Update

11 Jan 2018, 10:16

Even though I got a reply that I will be contacted and provided with feedback no one from Metropolitan has contacted me. Poor customer service is not even explaining how I feel at this moment!!

Ilana J's update11 Jan 2018, 10:16

Reviewer Update

Even though I got a reply that I will be contacted and provided with feedback no one from Metropolitan has contacted me. Poor customer service is not even explaining how I feel at this moment!!