No feedback or response

On the 30 June 2015 I called the metropolitan call centre to request a cancellation on my RA. I spoke to a lady who did not provide me with a name and just an email address [Email Removed] '. She provided me with all the details I needed to proceed with my request. She gave me a reference number and her email address for me to email the documents to her. Reference number: ***6<br> <br> I gathered all the documents and emailed them on the 30th June 2015. A few days later I emailed her and asked her to tell me if she received my documents or not as I never got an acknowledgement of receipt from her. Even after my email I never got any response. <br> <br> On the 6th July I called and spoke to Pride and she advised that my request is with SARS and that I will have it resolved in 3 weeks and 'npeters' said it will take 5 days. <br> <br> After 3 weeks with no feedback I called and spoke to Lillian who said my documents were not received and that I shud email them to her. I did and she never response to say if she received them or not. The next day I called and spoke to Avril and apologised and asked that I resend the documents which I did and now I must wait ANOTHER 3 weeks for this to be done.