1 reviews | Active since Nov 2013
No Feedback on Claim
On 12/09 I submitted a claim for funeral cover via email. Included was claim form and supporting docuv ments. I received an auto response that someone will call me in 48hrs. To date I have not received a call. I have contacted ***and was told that the call centre cannot assist me but can only confirm that appllication for claim was received. I was given another number for the claims department on ********** but on both attempts of calling I did not speak to anyone, over 6 mins of listen to hold music. Can anyone contact me to update me on my claim?
Dear Mr. Benton
Thank you for raising you concerns with our office.
We always strive to serve all our client well and regret to learn that you have experienced delays with your claim application.
One of our Client Care Assessors will contact you shortly to obtain more information that will allow us to investigate your complaint.
Regards
Client Care Team
email: ***
Tel; ***
Fax: ***
Dear Mr. Benton
Thank you for raising you concerns with our office.
We always strive to serve all our client well and regret to learn that you have experienced delays with your claim application.
One of our Client Care Assessors will contact you shortly to obtain more information that will allow us to investigate your complaint.
Regards
Client Care Team
email: ***
Tel; ***
Fax: ***
Dear Mr. Benton
Thank you for your kind words of appreciation.
We will document your feedback and share it with management.
Regards
Client Care Team.
Dear Mr. Benton
Thank you for your kind words of appreciation.
We will document your feedback and share it with management.
Regards
Client Care Team.