1 reviews | Active since Aug 2013
no feedback about my money
Good day My name is Nika Thomas Meyer policy no. ********** 915. I did my R.A(Retirement Annuity) with Metropolitan February 2014 till February 2019 On the 1st February 2019, I phoned Germiston Metropolitan and spoke to a woman by the name of Bongi regarding my R.A. I told Bongi that i want to carry on with my payments, cause February 2017 i stopped my policy cause i could not make payment anymore. Bongi said I cant carry on cause I am in arrears of R8.800. She told me they never received any payment from me since February 2014. I phoned my HR department to send me proof off payment and forward it to metropolitan but no one want to assist me with this problem. I think someone took my money cause now no one wants to give me any feedback
Kind regards Nika
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. We apologize for any poor service received thus far.
Kind Regards
Yours Sincerely
Client Care
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. We apologize for any poor service received thus far.
Kind Regards
Yours Sincerely
Client Care
we will provide you with the correct information as soon as possible. We understand your frustration and we are doing our utmost best to resolve the matter for you swiftly.
Kind Regards
we will provide you with the correct information as soon as possible. We understand your frustration and we are doing our utmost best to resolve the matter for you swiftly.
Kind Regards
We have responded to you via email.
You sent us a cancellation letter in 2017, which led to the policy being cancelled and moving off record.
We are however busy restoring the policy and will make it paid-up to place you back in the same position you were when you stopped paying premiums.
We await your feedback on our proposed resolutions.
Regards
Aletta Clarence
Metropolitan Client Care
We have responded to you via email.
You sent us a cancellation letter in 2017, which led to the policy being cancelled and moving off record.
We are however busy restoring the policy and will make it paid-up to place you back in the same position you were when you stopped paying premiums.
We await your feedback on our proposed resolutions.
Regards
Aletta Clarence
Metropolitan Client Care