ES
Eugene S
1 reviews | Active since Jul 2009
06 Oct 2023, 14:18
No customer service
I have been trying unsuccessful to get hold of the company for 3 days. I have called the call centre at least 10 times and yesterday the voice massage said they are busy and I must try again later. I left voice message for dial back, tried their BOT and sent an email. Absolutely no response. All I want to do us confirm some funeral policies I have. Pathetic customer service.
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Metropolitan Life's replyOfficial
06 Oct 2023, 15:05Dear Eugene.
We acknowledge receipt of your complaint on HelloPeter,
We always strive to serve all our clients well and regret that you are having trouble reaching us.
One of our Escalation Specialists will reach out to you directly in order to trace the policies and see how we can assist you.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter,
We always strive to serve all our clients well and regret that you are having trouble reaching us.
One of our Escalation Specialists will reach out to you directly in order to trace the policies and see how we can assist you.
Regards
Metropolitan Client Care Team
Metropolitan Life's reply06 Oct 2023, 15:05
Official
Dear Eugene.
We acknowledge receipt of your complaint on HelloPeter,
We always strive to serve all our clients well and regret that you are having trouble reaching us.
One of our Escalation Specialists will reach out to you directly in order to trace the policies and see how we can assist you.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter,
We always strive to serve all our clients well and regret that you are having trouble reaching us.
One of our Escalation Specialists will reach out to you directly in order to trace the policies and see how we can assist you.
Regards
Metropolitan Client Care Team