MY
MY Y
1 reviews | Active since Jul 2014
24 Nov 2021, 10:19
NO COVER / NO DIGNITY / NO ASSISTANCE in time of need from Metropolitan.
I have taken out a FUNERAL Policy for my mother. If she passes away within 6 months - the paid premiums would be refunded. Needless to say when I phoned Metropolitan on Monday 22nd November 2021 I was informed that NO PREMIUMS would be refunded. The whole conversation was recorded. I have now been phoning them everyday since then and had no feedback. There is a lot of monies to be paid on the funeral so every scent would help.
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Replies (2)
Metropolitan Life's replyOfficial
24 Nov 2021, 13:48Dear Martie
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of your mother's passing. Please accept our condolences during this time of mourning.
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Kind regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of your mother's passing. Please accept our condolences during this time of mourning.
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Kind regards
Client Care Team
Metropolitan Life's reply24 Nov 2021, 13:48
Official
Dear Martie
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of your mother's passing. Please accept our condolences during this time of mourning.
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Kind regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of your mother's passing. Please accept our condolences during this time of mourning.
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Kind regards
Client Care Team
MY
MY Y's updateReviewer Update
25 Nov 2021, 14:05It has been longer than 24, 48, 72 hrs and yet Metropolitan has not rep**** to me via e-mail or telephone call.
MY
MY Y's update25 Nov 2021, 14:05
Reviewer Update
It has been longer than 24, 48, 72 hrs and yet Metropolitan has not rep**** to me via e-mail or telephone call.