LR
Lesia R
1 reviews | Active since Aug 2020
13 Aug 2020, 15:03
No compassion!
My gran passed lastweek and still haven't received my claim for her burial a week later. Her remains are still stuck at the mortuary because this ****ty policy has failed to pay out within the 48 hours they promised. Calls to customer care are on hold for minutes on end. Now I have to borrow money around in order to bury my gran who has been a loyal customer for years. What a disgrace. I would never recommend these people to my even enemy.
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Metropolitan Life's replyOfficial
13 Aug 2020, 17:03Dear Lesia
We regret to learn of your grandmother's passing. Please accept our condolences at this time of bereavement.
We are sorry to learn of delays you are encountering with the claim.
One of our Client Care Assessors will be in touch as soon as possible.
Regards
Client Care Team
We regret to learn of your grandmother's passing. Please accept our condolences at this time of bereavement.
We are sorry to learn of delays you are encountering with the claim.
One of our Client Care Assessors will be in touch as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply13 Aug 2020, 17:03
Official
Dear Lesia
We regret to learn of your grandmother's passing. Please accept our condolences at this time of bereavement.
We are sorry to learn of delays you are encountering with the claim.
One of our Client Care Assessors will be in touch as soon as possible.
Regards
Client Care Team
We regret to learn of your grandmother's passing. Please accept our condolences at this time of bereavement.
We are sorry to learn of delays you are encountering with the claim.
One of our Client Care Assessors will be in touch as soon as possible.
Regards
Client Care Team