MB
Mary B
1 reviews | Active since Jan 2014
11 Jan 2024, 15:57
No Communication from claims agent
I am extremely horrified by being blatantly ignored by the claim consultant assigned to my claim. The last communication from her was in November 2023. How do you just decide to not communicate to your clients?
I have sent numerous emails and tried calling but no reply whatsoever. This behavior is unprofessional and I would advise anyone to stay away.
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Metropolitan Life's replyOfficial
11 Jan 2024, 16:24Dear Mary
We acknowledge receipt of your complaint.
We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered difficulties in our claims process. Regrettably your post does not contain sufficient information in order for us to trace the policy you have claimed on.
One of our Escalation Specialists will reach out to you to obtain the information we need to trace the policy and investigate the complaint.
Yours sincerely, Client Care Team
We acknowledge receipt of your complaint.
We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered difficulties in our claims process. Regrettably your post does not contain sufficient information in order for us to trace the policy you have claimed on.
One of our Escalation Specialists will reach out to you to obtain the information we need to trace the policy and investigate the complaint.
Yours sincerely, Client Care Team
Metropolitan Life's reply11 Jan 2024, 16:24
Official
Dear Mary
We acknowledge receipt of your complaint.
We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered difficulties in our claims process. Regrettably your post does not contain sufficient information in order for us to trace the policy you have claimed on.
One of our Escalation Specialists will reach out to you to obtain the information we need to trace the policy and investigate the complaint.
Yours sincerely, Client Care Team
We acknowledge receipt of your complaint.
We always strive to provide our clients with unsurpassed customer service and regret reading that you have encountered difficulties in our claims process. Regrettably your post does not contain sufficient information in order for us to trace the policy you have claimed on.
One of our Escalation Specialists will reach out to you to obtain the information we need to trace the policy and investigate the complaint.
Yours sincerely, Client Care Team