PK
Pieter K
1 reviews | Active since Oct 2022
09 Mar 2026, 10:18
No communication at ...
No communication at all after my claim was submitted and they say 48 hours for pay outs.
Helpful (0)
Replies (4)0
Replies (4)
Metropolitan Life's replyOfficial
09 Mar 2026, 10:22Dear Mr Knox
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading of the difficulties you have encountered with your claim.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading of the difficulties you have encountered with your claim.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Metropolitan Client Care Team
Metropolitan Life's reply09 Mar 2026, 10:22
Official
Dear Mr Knox
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading of the difficulties you have encountered with your claim.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading of the difficulties you have encountered with your claim.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Metropolitan Client Care Team
PK
Pieter K's updateReviewer Update
09 Mar 2026, 12:35Good morning,
Can someone please contact me
Regards,
Can someone please contact me
Regards,
PK
Pieter K's update09 Mar 2026, 12:35
Reviewer Update
Good morning,
Can someone please contact me
Regards,
Can someone please contact me
Regards,
Metropolitan Life's replyOfficial
09 Mar 2026, 14:35Dear Pieter
Thank you for your additional post.
One of our Escalation Specialists will be in contact soon.
Regards
Client Care Team
Thank you for your additional post.
One of our Escalation Specialists will be in contact soon.
Regards
Client Care Team
Metropolitan Life's reply09 Mar 2026, 14:35
Official
Dear Pieter
Thank you for your additional post.
One of our Escalation Specialists will be in contact soon.
Regards
Client Care Team
Thank you for your additional post.
One of our Escalation Specialists will be in contact soon.
Regards
Client Care Team
PK
Pieter K's updateReviewer Update
24 Mar 2026, 08:16Your service has been nothing short of an abomination .You blatantly misrepresented your turnaround times, making promises you clearly had no intention of keeping. This has caused delays and frustration that could have easily been avoided especially in the case of losing a loved one.
On top of that, you managed to pay out the wrong amount. That is not a small mistake—it is outright incompetence. Because of your error, we are now forced to start the entire process again from scratch. This is a direct result of your failure to do your job properly.I am not interested in excuses. I want a clear explanation of how this happened, confirmation of the correct payout, and an immediate resolution. I also expect realistic timelines this time—not more empty promises.Sort this out urgently.
On top of that, you managed to pay out the wrong amount. That is not a small mistake—it is outright incompetence. Because of your error, we are now forced to start the entire process again from scratch. This is a direct result of your failure to do your job properly.I am not interested in excuses. I want a clear explanation of how this happened, confirmation of the correct payout, and an immediate resolution. I also expect realistic timelines this time—not more empty promises.Sort this out urgently.
PK
Pieter K's update24 Mar 2026, 08:16
Reviewer Update
Your service has been nothing short of an abomination .You blatantly misrepresented your turnaround times, making promises you clearly had no intention of keeping. This has caused delays and frustration that could have easily been avoided especially in the case of losing a loved one.
On top of that, you managed to pay out the wrong amount. That is not a small mistake—it is outright incompetence. Because of your error, we are now forced to start the entire process again from scratch. This is a direct result of your failure to do your job properly.I am not interested in excuses. I want a clear explanation of how this happened, confirmation of the correct payout, and an immediate resolution. I also expect realistic timelines this time—not more empty promises.Sort this out urgently.
On top of that, you managed to pay out the wrong amount. That is not a small mistake—it is outright incompetence. Because of your error, we are now forced to start the entire process again from scratch. This is a direct result of your failure to do your job properly.I am not interested in excuses. I want a clear explanation of how this happened, confirmation of the correct payout, and an immediate resolution. I also expect realistic timelines this time—not more empty promises.Sort this out urgently.