No Cancellation

Hi<br> <br> I'm at a point now where I want to cancel all my policies which I have at Metropolitan. Last year Charmone Mollentze contacted me saying she deals with the Naspers policies and would I like to make any changes, I then added my parents onto my funeral policy. I have since requested for them to be removed and mailed her on the 5th of January. She did not reply and I called her later the month and she advised she sent off the request. January and February my premiums were deducted. I called her again at the end of Feb and she was going to get back to me, never received a call from her. She mailed me on the 1st of March to say she will look into it, I then mailed on the 3rd again asking for feedback to which I again did not receive any feedback. She was very quick in getting me to sign the contract yet now she couldn't care any less. Please get her manager to contact me as I'm disgusted with her service.<br> Please also advise as to the process for cancelling all other policies as I think i've just about had enough. Oh and i called the call centre, they never received a cancellation request.