No assistance from Metropolitan in Parow

Good day,

I have a policy that I want to surrender. Firstly I was in contact with Mornique and she asked for my documents. I have submitted it but yet nothing was done, now she has resigned and cannot assist. Apparently my file is with Janneke. Janneke said she will call me yesterday to arrange an appointment. I have recieved no call to arrange an appointment. Parow does not have an email address or contact number for Janneke.

This has been going on since November 2017.

I do not want an appointment, pay out my money and cancel my debit order. I am going to Carte Blanch with this.