OM
Onke M

1 reviews | Active since Oct 2015

20 Jun 2017, 12:41

No accountability in Momentum's Metropolitan Policies

<p>Momentum's client service is so terrible. After merging with Metropolitan, they have absolutely no regard for people who took policies with metropolitan as this is no longer a brand. </p> <p> </p> <p>I logged a quiry with their client service to retrieve my policy details, capital invested, interest earned, curent balance etc. on 16 May 2017. Until today, I have received no feedback from metropolitan. When I call them, no one is accountable for the issue, they keep saying it is with technical and that they will send me feeback. I have never received any feedback from Metropolitan on this account.</p> <p> </p> <p>Worse, is that they then had one of their agents call me to offer me a product. Your service is simply unacceptable. No accountability, poor client service, unacceptable.</p>

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Replies (1)
Metropolitan Life
Metropolitan Life's reply20 Jun 2017, 12:52
Official

I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that.

I refer to our telephone conversation earlier, we will sort out the matter and provide you with urgent feedback.

Kind regards

Michele Coetsee