Ngcobo & Umtata Metropolitan branch is dead

I have never been so disapointed when it comes in claiming for funeral cover, my mom has been a policy holder for over 20 years now with metropolitan. Now she was claiming for my late sister until now she hasn't recieved the money after full 7 working days. she recieved a very bad treatment from Nolizwi Phikashe in Engcobo branch we have been up and down preparing for the funeral but it looks like Phikashe never cared of how we are doing the funeral preparations. when we called Phikashe never gave us anything strait but she has been promising to call back my mom and she never and not even bothered on how we are doing the funeral arrnagements now she is blaming the Umtata branch a lady called Groom who is very arrogant. 10 days later still there is no money and we had to do the other means for funeral arrangemts, what is your point exactly Metropolitan?? how are you competetive?? I have never experienced such up and down with my mom due to your *********** staff members.