NEVER NEVER LEARN, NEVER NEVER CHANGE!

Email: 16/05/2022 (*** - Metropolitan Funeral Plan) Good day,

I trust you are well.

Please find attached confirmation of bank account details (Standard Bank) to be used for debit orders for my funeral plan effective 30 June 2022.

31 May 2022 is to be the last debit order to run off FNB account (**********) as this will no longer be in use.

Kindly confirm receipt of this email and that my details have been updated accordingly.

Kind regards, Ms. Sibonelo Maphalala.

Email: 25/05/2022 (*** - Metropolitan Funeral Plan) Good day,

I still have not received feedback nor acknowledgement regarding below email dated 16 May 2022 with regards to change of banking details.

In the event that no acknowledgement is received and should the debit order not go off on the updated account effective June 2022, please be advised the plan is to be cancelled and I will mo longer do business with Metropolitan going forward.

I trust the above is in order.

Kind regards, Ms. Sibonelo Maphalala.

Email: 31/05/2022 (*** - Metropolitan Funeral Plan) Good day,

Kindly cancel the above-mentioned policy due to failure of Metropolitan following basic instruction if debiting my FNB account as instructed in my initial email to you that was not acknowledged until I had to follow up with you.

Instead Metropolitan debited my Standard bank account on 30 May 2022 and this is not on the last day of the month AS PER MY CONTRACT and agreement.

I will further be reversing the debit order on my Standard bank account as my instructions on the 16th of May 2022 were very clear but Metropolitan blatantly disregarded this nonetheless and transaction was ********- you don't listen.

Kind regards, Ms. Sibonelo Maphalala.

Email: TODAY 29/09/2023 (*** - Metropolitan Funeral Plan) Why has this happened again? Why have you already debited my account a day before I get paid whereas I clearly requested that debit order run the next working day should payday fall on a weekend?

I need a manager to call me TODAY explaining this because a lady did call before based on my complaint and assured me this would not happen again!

Kind regards, Ms. Sibonelo Maphalala

Email: TODAY 29/09/2023 (*** - Metropolitan Funeral Plan welcome pack) David Mkinda,

Why did debit order go off and its not the last day of the month?

Kanti what was the agreement when I took up this plan again.

I want the call recording from when we interacted ngoba clearly I'm not being listened to.

Kind regards, Ms. Sibonelo Maphalala

***It is clear from my email exchanges with you that nobody cares to look at the finer detail and request made via chat or online communication channels. You just execute as and how you think and see fit and even when you try make measly follow ups assuring this won't happen again, it's just another empty promise just to keep business.

Now get this clear- should I not get a call from a manager TODAY explaining what went wrong and should YOU choose not to do due diligence as I had requested when I took up your service AGAIN on 07 November 2022 with David Mkinda as my advisor and I specifically explsined to him in detail what had made me cancel your services earlier that year, to which I got guaranteed this would not happen again and explicitly requested on your own call recording to DEBIT ON THE LAST DAY OF THE MONTH! Somebody better call me advising that debit order reversal has been completed and is pending as per my initial instruction and agreement, failing which, I'm taking up your ill practice to the Ombudsman.

I'm tired of having to have a constant downhill battle with you and just you alone!!! All other policies have aligned themselves with my request EXCEPT METRO FAILING PLAN!

Better have the call recording on hand!