Never eaven a client and still the service sucks

<p>My wife closed her bank account in 2015. Months past and the bank informed us that the account was in fact not closed as it was overdrawn. The company that caused this was Metropolitan whom debit the account *******ly. We have never been clients of Metropolitan nor did we even give permission for a debit. We then asked the monies to be refunded in full. A Metropolitan agreed that the acount was debited by mistake. The process then broke down as Lufundo just stopped communication via email and never returned calls. I have now received a request from my lawyer to give you one more chance before he institutes a legal claim. You need to refund the monies you debited in full plus all bank fees accumulated as you are the party responsible for the resulting fees in the first place. The Ombudsman also ruled that you are at fault and liable.</p>